Have you or any of your neighbors considered using Voice Over Internet (VoIP) Phone?

Yes, internet phone service is much cheaper than some providers today and the long distance service is free. But, how much do you really know about this type of service? Read on and learn from one resident’s experience.

A Blaine resident sent an e-mail to the police department informing them that he disconnected his regular land line telephone service. He had questions about his 9-1-1 service, or lack thereof with his new service. He tested the system by calling 9-1-1 from his new phone (using the internet). He was surprised to learn that the number was correctly routed into Anoka County Central Communications, but it was NOT sent to the enhanced 9-1-1 system, but rather the non-emergency phone number—which is answered with less priority than 9-1-1. He came to learn that his phone service provider did not properly inform him of the options (or lack thereof) for 9-1-1. If you are considering using VoIP phone service, research thoroughly your 9-1-1 options. Does the provider even offer the enhanced 9-1-1 service?

VoIP providers are NOT regulated by the FCC and as such, do not pay any 9-1-1 fees that you see charged on your monthly telephone service. If you take a laptop computer with you out of town, how will your 9-1-1 service function on the road? Check out the following site for more info: http://www.fcc.gov/voip/. Thehelp you understand how this service works.